Customer specialist english + european languages hybrid 1756ae36 – Barcelona

Trabajo de Adecco

Do you possess a genuine passion for customer service?Are you someone who enjoys interacting with people?Do you have a fluent command of English and native-level proficiency in another European language?Are you seeking a dynamic and diverse work environment?If the answer is yes, then you´ve discovered the perfect position! We are looking for a passionate and proactive person, who will give high-quality technical customer service within the international sector in a multinational company with many growth opportunities.Key functions: Ensure customer satisfaction and provide professional customer support Manage service Subscriptions Billing Provide technical support on digital products Follow up and ensure customer satisfaction Manage claims, suggestions, and hearing customersfeedback on the product Efficiently ensure quick solutions respecting SLAs Provide feedback to the management team concerning the efficiency of customer service tools, new customer needs and, how to enhance any website/App value proposition 39 hours week Replacement contract Necesitas: Fluency in European llanguage (Native or C2 Level).High level of English (C1).Excellent communication skills, both oral and written.Able to follow phone etiquette and use of formal and polite language Previous experience with customer service, offering technical support with knowledge of following standards and procedures Advanced user of MS Office Able to handle stressful situations Teamwork spirit.Organized.Curious and hunger to learn more Critical and analytical thinking Problem resolution Customer satisfaction oriented